Privacy Policy

Last updated: 2026

Hamilton Care Dental Centre ("we," "our," or "us") is committed to protecting the privacy and security of personal information we collect about our patients and visitors to our website. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect personal and health information to provide dental care and operate our practice, including:

• Contact information (name, phone, email, address)
• Medical and dental history, including allergies and medications
• Insurance and billing information
• Treatment records, X-rays, photographs, and progress notes
• Website analytics (page views, device type) when you visit hamiltoncaredental.com

How we use your information

• To provide and coordinate your dental care
• To submit insurance claims and process payments
• To communicate with you about appointments and treatment
• To comply with regulatory and legal obligations under the Personal Health Information Protection Act (PHIPA)
• To improve our services and website

How we protect your information

We use administrative, technical, and physical safeguards to protect your information. Access to patient records is restricted to authorized team members. Electronic records are stored on secure systems with industry-standard encryption.

Your choices

You may request access to your records, ask for corrections, withdraw consent for non-essential uses (such as marketing emails), or file a privacy complaint with the office. To exercise any of these rights, contact us at office@hamiltoncaredental.ca or (289) 755-2568.

Third-party services

We work with trusted third parties for limited functions (insurance billing, appointment reminders, payment processing, website analytics). These providers are bound by confidentiality agreements and Canadian privacy law.

Cookies and analytics

Our website uses cookies and standard analytics tools to understand how visitors use the site. You can disable cookies in your browser settings. We don't sell visitor information.

Contact our Privacy Officer

If you have questions about this policy or how we handle personal information, contact our Privacy Officer at Hamilton Care Dental Centre, 969 Upper Ottawa St, 11 A, Hamilton, ON L8T 4V9. Phone (289) 755-2568, email office@hamiltoncaredental.ca.